My Lyft driver knows more about employee engagement than most leaders

My Lyft driver knows more about employee engagement than most leaders

Lourdes and I hit it off right away. She picked me up from the Lyft pick-up section at SFO in and we instantly started chatting about California weather, Canadian health care, and the magic of fog. (Click here for one of my top 5 prairie moments of all time.)

We approached the city limits and she asked me what I was visiting for. I explained it was my fiancé’s holiday party and I was thrilled to tag along. That led to a conversation about how we met, which then led to a conversation about what exactly “internal communications” is.

“It’s my job to make sure employees look forward to going to work.”

She instantly got it. Turns out that in addition to driving for Lyft, Lourdes also has a full-time job and has worked in property management for several years. She shared stories of working for amazing and dismal work environments and connected with my role of trying to take the dismal and transform it into amazing.

Her demeanour changed during this part of our conversation and she empathically shared with me:

“If I feel valued and connected to my job, I’ll always go above and beyond.”

And perhaps the most important part: “I wish my boss would get that.”

Me too, Lourdes.

Lourdes is not a CEO, she has no university education and she has less than 10 years of corporate experience, and she gets it. She inherently understands that employee engagement drives company culture. I told her maybe she should start speaking at internal comms events since she has such a strong grasp of this topic!

The fact is that ALL employees understand this, even if they don’t/can’t put it into words. But - bold statement alert - employees aren’t the problem. Leadership is.

The one he saved

The one he saved

Day one.

Day one.